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Frequently Asked Questions

How can I get meals from SWEGS Kitchen?

Unfortunately, we do not offer a direct to customer program at this time. We are able to work with community clinics, insurers (including Medicaid and MedicareAdvantage), employer wellness programs, restaurants, and other institutional food vendors. If you have relationships with any of these, we may be able to work with them to add SWEGS as an optional benefit, if it does not already exist. Feel free to email us at [email protected] for more information.

If I am on a meal program, how do I assure my dietary restrictions are taken into account?

Your medical provider will determine which of our meals suit your dietary restriction needs. If you have any questions or concerns, please feel free to contact one of our representatives via email at [email protected] or via phone at (800) 348-5059.

How are meals packaged upon delivery?
If you are receiving meals as part of an insurance benefit or prescribed by medical provider, the meals are delivered frozen, with a shelf life of 6 months. All meal plan participants must have an operating freezer or refrigerator, in addition to the ability to heat the meals (microwave, stove, oven).

Fresh meals are available for catering events and wellness programs.

I received my meals and have questions or comments, who do I contact?

Please feel free to contact one of our representatives via email at [email protected] or via phone at (800) 348-5059.

I am supposed to receive a delivery, but will not be home to receive it, what do I do?
Please contact one of our representatives as soon as possible via phone at (800) 348-5059. ( use number on the site) to advise of your situation, so we can reschedule at a more convenient time.
As a healthcare provider, how can I set up a meal program, how many meals can be ordered and what is the cost?
We work with each Provider to customize a meal program that meets the needs of its members. The number of meals can vary and will be designed to meet the guidelines of the Provider. Costs will also vary depending upon a variety of factors; however, we aim to offer competitive pricing to all clients. Once the plan is developed a simple ordering process is utilized and meals can be delivered within 24-72 hours of the order.
As an employer, how can I set up a meal program for our wellness participants?

We are able to customize a meal program with employers to enhance the existing wellness program. There are numerous ways to approach the creation and addition of a meal program to support the efforts of your employees to lead a healthier life, which in turn can assist in mitigating costs of insurance. For more information, please contact [email protected].

As a restaurateur or decision maker at an institutional food vendor (i.e. school cafeteria), how can I get finished products from SWEGS?
We offer a variety of nutritious, finished food products in larger formats. From our delicious, healthier version of BBQ Shrimp (served with our Vegan Cauliflower Mash) to our Shredded Chicken and Black Beans, we are able to assist you in adding menu options that support a variety of dietary restrictions; however, flavor profiles and overall tastiness are not sacrificed. We work with major food distributors nationally and are able to add items that are not currently present on their product sheets. Please contact us for more information about our current offerings, pricing, and distribution.
Does SWEGS Kitchen have physical restaurants or cafes?
While SWEGS Kitchen did have several storefronts in the Metro-New Orleans area, they were closed during COVID-19. We are now focusing upon the development and delivery of nutritious meals to the medically challenged and the health conscience.
SWEGS Kitchen